Why is veterinary CPD so important?
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09 December, 2019 / No comment
We are proud to be recognised as a leading force in the understanding, training and delivery of the veterinary customer experience (Cx).
We make things happen, helping practices large and small around the globe put the customer at the heart of their business, driving improvements in team and client recruitment and retention, as well as boosting practice profitability.
Click below to see how we can help you and your team create a customer centred business.
During Covid-19 all our training courses are available remotely.
OUR CORE SERVICES
Onswitch’s core services cover four fundamental areas, and are instrumental to what they do
Established in 2001, our fundamental purpose has always remained the same – to inspire change and create customer-centred practice so that pets, horses and livestock receive the best care.
We passionately believe that improving the customer experience should always be the number one priority for veterinary practices and the animal healthcare industry. Only by fully understanding the customer journey can we make it better for the animal patients.
And once we make it better, together we can build sustainable businesses, motivated and stable teams, and a loyal client base.
What Our Customers Say
See what our customers say about us
Our Blog
Follow our latest news, updates and where we well be speaking next
White whine
Team Onswitch have been on the road even more than usual of late. So far, so good. Until we got to Luton. After a hard day’s CPD, we just fancied a nice chilled glass of wine. Not an unreasonable request in a successful international......
06 July, 2018 / No comment
When customer service feels like a kick in the teeth!
We’ve been visiting the same dentist since forever. A private dentist, mind, so goodness knows how many pounds have been extracted from our purse in the name of whiter teeth over the years. The Onswitch dental routine features regular teeth whitening, using a product......
06 July, 2018 / No comment
What is Vet CPD and how can i access Vet CPD online courses?
What is Vet CPD? Veterinary Continuing Professional Development (Vet CPD) is the process by which vets continually maintain, improve and broaden their professional and personal skills and knowledge to ensure they remain professionally competent. In the UK, all practising vets must undertake a minimum of......
06 November, 2019 / No comment
Tyred of average service?
Car tyres – not the most exciting things to spend a couple of hundred pounds on, but quite important as routine expenditure goes. Even more important than haircuts apparently. So when the Onswitch car passed its recent MOT with an urgent advisory comment to......
06 July, 2018 / No comment
Have you seen our latest blog?
We are hearing more and more practices struggle with recruitment, this months blog is about creating and maintaining a strong employer brand so that your team are happy, connected to the practice mission and are focused.
Check it out!
Hello Facebook! We have been a little quiet on here lately and wanted to share what we have been up to!
🫂 The Onswitch team have welcomed new colleague Carol to the team. Carol used to work with the team and has come back for more!! We are taking this as a great sign 😉 #TeamOnswitch
👂 We listened to your requests and have resumed our Face to Face training days! It is great to meet up again and deliver the Onswitch learnings to new and familiar colleagues – cue the flipcharts!
🫶 The Missing My Pet books have been re-launched with refreshed illustrations! We have been shipping those out to teams across the country!
💫 We have noticed teams taking time to reflect (since the madness of the covid era) on where they are in their practice and where they want to be. It’s great for us to coach these colleagues and support them via Business Health Checks and Consultancy time where needed.
✈️ Alison’s Australian trip is under full swing with Alison visiting different practices delivering in person training, consultancy and inspiring talks (we hear lots of rain going on!)
We will be sharing a little more on here so watch this space!